Scheduling Trainer

Position Summary: This position’s specific duties and responsibilities are to train all new and incumbent employees in outpatient clinics such as unit clerk, case management assistant, and schedulers. These positions are medical support technician I and II.  The scheduler trainer will train on a standardized and comprehensive training program to ensure accuracy of scheduling in clinics and in other departments. The incumbent must present an engaging manner and understand how to recognize when employees need supplemental training.  In addition to instructing in the traditional didactic setting, the incumbent will spend time in the outpatient clinics ensuring continuity among schedulers, perform competency assessments for all employees with the scheduling keys, and provide just-in-time training for employees not following the National Scheduling Directive and local standard operating procedures

Position Qualifications: A highly self motivated individual with organizational and multitasking skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education: High school diploma or equivalent.

Minimum Experience: Two-year experience working in a healthcare field, and one-year working in scheduling data coordination. Able to fulfill all competencies for OPC Medical Support Technician II.  Preferred one-year experience in a supervisory role. Medical terminology course of study completed & documented.

License, Certification, Registration: Certified Medical Assistant or Certified Nursing Assistant preferred.

Equipment /Tools: Printer, photocopiers, fax machine, multi-line phone system and other general office equipment.

Specialized Knowledge and Skills: Typing 45 w.p.m.  Ability to work independently with minimal supervision. Multitasking and organizational skills especially necessary. Accuracy and dependability a must.  Interpersonal and communication skill required interacting with medical personnel on a routine basis.  Ability to communicate effectively in English, both verbally and in writing. Yup’ik speaker preferred. Competent in all job duties of OPC Medical Support Technician I and II.(Scheduling) Computer science training – working knowledge of Excel, Access, Windows. Alphabetical and numerical filing experience.

Supervisory Responsibilities: Conducting ongoing reviews to ensure quality of work, ensuring accurate and timely scheduling of appointments, providing guidance to staff members to include changes in policies and procedures, educating staff on how to distribute and balance workload, orienting and providing on-the-job training for new and current employees, and ensuring all training requirements are met. Additionally, the Scheduler Trainer will act as “Scheduling Manager” when they are not in office.

Benefits Include:

• Generous PTO – beginning at 4.5 weeks
• Eleven paid holidays
• Comprehensive healthcare coverage
• Life and Disability Insurance
• Flexible Spending Account
• Retirement plans
• Employee Wellness Center

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