Service Desk Technician

Description:

Your passion is in what you do, the care you provide, and the dedication with which you serve. It is the same commitment with which our people live their lives, and in turn, share their culture.

With Yukon-Kuskokwim Health Corporation in Bethel, Alaska, you’ll serve the over 50 rural communities in the Yukon Delta Region who come to us for care. You’ll grow your skills and expertise in a clinically challenging environment, and experience a community environment within a community that will embrace you as one of their own.

Serving the people of Southwestern Alaska, the Yukon-Kuskokwim Hospital is a 50-bed general acute care medical facility. Fully accredited by The Joint Commission, services include adult med/surg, pediatrics, obstetrics, emergency room, as well as outpatient family medicine clinics, pharmacy, lab, and imaging. 

Position Summary:   The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes triaging incoming phone calls, prioritizing, documenting, and resolving or escalating end user help requests on all corporate hardware and software. The Service Desk Technician will maintain and log all support calls to the support center database application for call tracking and SLA requirements. The Service Desk Technician will serve as operator in lieu of.

Position Qualifications:

• High School Diploma or equivalent.
• 1 year experience in general desktop experience with hardware and business applications such as word processing, databases, spreadsheets and operating systems preferred.
• Valid drivers license or equivalent.  An A+ certification is preferred.
• Personal computer, personal cell phone, personal high-speed internet.
• A basic understanding of computer technology and terms such as operating systems, hardware, office automation applications, peripheral installations (printers, scanners, monitors, etc.).
• This job has no supervisory responsibilities.
• This job has no on call responsibilities.

Benefits Include:

• Generous PTO – beginning at 4.5 weeks
• Eleven paid holidays
• Comprehensive healthcare coverage
• Life and Disability Insurance
• Flexible Spending Account
• Retirement plans
• Employee Wellness Center

Yukon Kuskokwim Health Corporation is an Affirmative Action/Equal Opportunity Employer. All qualified individuals will receive consideration for employment without regard to race, ethnicity, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and any other basis protected by law. Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly.
 
Preference is given to Alaska Native/American Indian applicants according to the provisions of P.L. 93-638.

Working Together to Achieve Excellent Health

For more information, please contact YKHC Recruitment at:  

   or and ask to speak with a recruiter. If you would like more information about our organization and positions available please visit our website at   .

C#