Outpatient Services Chief

Position Summary:

The Primary Care APP Service Chief provides clinical leadership and supervision to the nurse practitioners (NP) and physician assistants (PA) assigned to Primary Care, including specialties such as family medicine, internal medicine, women’s health, pediatrics, and medication-assisted therapy. This role requires both clinical expertise and strong leadership skills to assess clinical competence and ensure best practices. The APP Service Chief will maintain clinical proficiency by practicing in the clinic 50% of the time, with the remaining duties focused on administrative responsibilities.

Key administrative duties include:

• Recruitment and retention of Primary Care clinical staff

• Ensuring compliance with regulatory requirements (e.g., TJC)

• Regular performance reviews of clinical staff to ensure high-quality care and efficient resource use

• Collaborating with the Primary Care leadership team to update policies and procedures

• Leading and participating in process improvement initiatives in Primary Care

Position Qualifications:

Education:

• Master’s degree in Nursing

Experience:

• Minimum of 5 years clinical experience

• At least 2 years in a supervisory or leadership role

Licensure/Certification:

• Valid, unrestricted Alaska Nurse Practitioner license

• Maintain Continuing Medical Education (CME) to meet state licensing requirements

Skills & Competencies:

• Strong ability to assess clinical competence and ensure adherence to best practices

• Excellent interpersonal skills for managing a large clinical team

• Proven ability to meet the responsibilities of a leadership position

• Competency with electronic medical records and other required computer systems

Supervisory Responsibilities:

• Supervise and lead a team of Primary Care nurse practitioners and physician assistants

Physical Demands:

• Physical Effort:

  • Light physical effort (lift/carry up to 10 lbs.)

  • Occasional standing, walking, reaching, bending, stooping, and kneeling

  • Prolonged use of computer screen/keyboard

• Vision Requirements:

  • Ability to see clearly at both near and far distances (with or without correction)

Work Environment:

• Typical healthcare setting with regular exposure to clinical situations requiring professional judgment and leadership

• Ability to adapt to a dynamic work environment with frequent interaction across teams

Performance Criteria & Evaluation:

Employee performance will be evaluated using the following categories:

• Demonstrates Maturity and Accountability for Job Performance:

  • Maintains calm in stressful situations and fosters cooperative working relationships

  • Demonstrates professionalism, timely completion of assignments, and proactive personal growth

  • Maintains licensure and professional education

• Supports and Promotes Organizational Programs:

  • Adheres to infection control, safety, compliance, and regulatory guidelines

  • Promotes safety and continuous improvement within the department

• Communication:

  • Demonstrates effective communication skills, both written and verbal

  • Ensures accurate and timely record-keeping, reporting, and information sharing

Key Responsibilities:

• Provide leadership and supervision to the Primary Care clinical staff (NPs/PAs)

• Collaborate with Primary Care management to plan and evaluate clinic operations

• Ensure all staff operate within their scope of practice and licensing requirements

• Participate in and occasionally lead performance improvement activities

• Oversee recruitment and staffing, ensuring adequate coverage in Primary Care clinics

• Regularly review and assess clinical documentation to ensure high standards of care

• Conduct performance evaluations and manage disciplinary actions as necessary

• Update policies and procedures in collaboration with the leadership team

Benefits Include:

• Generous PTO – starting at 4.5 weeks per year, accrued over time

• Eleven paid holidays

• Comprehensive healthcare coverage

• Life and Disability Insurance

• Flexible Spending Account

• Retirement plans

• Employee Wellness Center

• And more!

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