Primary Care Improvement Coordinator

Position Summary: Responsible for Primary Care project requests and implementation per the department’s policies, procedures, goals and objectives that are in alignment with the Yukon Kuskokwim Health Corporation’s (YKHC) overall mission and goals. The Clinic Improvement Coordinator will work to formulate, develop, coordinate, and finalize project policies, procedures and protocols. Responsibilities include determining and monitoring project timelines and goals and coordinating the efforts of team members in order to deliver projects according to plan. The position will be involved in all support and developmental aspects of identified projects and assist to advance the operations of those projects in either a primary or secondary lead role under the direction of the YKDRH Primary Care Administrator. Will proactively coordinate and communicate with all internal and external stakeholders throughout the project life cycle. Toward assuring efficient progress of projects, the Clinic Improvement Coordinator must be able to work independently (seeking consult when needed), be able to identify any problems that arise, and produce effective ideas or solutions to those problems.

The Clinic Improvement Coordinator will gain management skills toward using, understanding and presenting data via the pathway of conducting meetings and delivering presentations to other staff, providers, and management. The coordinator will gain an understanding of how to manage an ambulatory clinic from the perspectives of process flows, financials, inventory, customer satisfaction and employee satisfaction utilizing the principles of Lean to foster improvement.

Routine responsibilities will include:

• Managing and monitoring provider empanelment and reporting weekly continuity data, patient volumes, and other indicators for primary care operations.
• Producing reports of metrics achieved based on data that the Clinic Improvement Coordinator collects and analyzes.
• Creating, publishing, and modifying provider templates as needed in the Scheduling Application book.
• Submitting and completing Electronic Travel Requests for Primary Care providers and nurses for village travel.
• Maintaining the visual development boards for the Primary Care Department.
• Reviewing, investigating, and completing Quantros reports for Primary Care Clinic. Process may involve reaching out as needed for additional assistance from direct supervisor of employee involved in the Quantros feedback.

Position Qualifications:

Minimum Education:  High school diploma or GED. 2 + years of college experience preferred. Must successfully complete computer test using MS Excel & Word prior to job offer.

Minimum Experience: 2 years solid work experience beyond high school. 1 year experience working with computers – specifically MS Excel, Word, and Power Point. Data entry experience preferred. Ability to use pivot tables and graphing data preferred.

License, Certification, Registration:  AK Driver’s License

Equipment/Tools: Printers, computers, copiers, shredders, calculators, Cisco phones, and fax.

Specialized Knowledge and Skills: Preferred knowledge of Lean problem solving. Effective customer service skills based on AIDET technique to enhance interpersonal / human relations. Skill in guidance and coordination of projects. Must possess organizational skills to organize assignments, tasks, and workload to efficiently plan, implement, monitor and complete projects. Ability to create routine reports, letters and correspondence. Ability to read and understand technical manuals, procedural documentation and healthcare guides. Strong oral and written communication skills are required. Must possess excellent phone etiquette. Must be able to speak effectively before groups of customers or employees of the organization. Able to type 50 wpm or faster (corrected for errors). Bilingual Yup’ik/English preferred.

Supervisory Responsibilities: May be required to cover other Supervisors’ within Primary Care that are out of the office or when positions are vacant.

Benefits Include:

• Generous PTO – beginning at 4.5 weeks
• Eleven paid holidays
• Comprehensive healthcare coverage
• Life and Disability Insurance
• Flexible Spending Account
• Retirement plans
• Employee Wellness Center

c#